Frequently Asked Questions

  • We aim to dispatch all orders within 1-3 working days.

  • Shipping times might vary depending on location, shipment method and other factors beyond our control.

  • We currently use Evri which takes around 3-4 working days for delivery after they are collected.

  • All parcels are sent via tracked delivery service.

Yes we do allow collection from our address in Brandon, Suffolk. Payment and collection times are to be arranged in advance. please contact us on social media or prior to ordering.

Not currently, but watch this space.

Yes, were happy to alter any orders as long as the process to create it hasn’t started. You can contact us directly using the contact form.

If you have any specific allergies, please contact us before you purchase one of our melts and we’d be happy to supply our allergen guide.

Otherwise contact us directly to for a more in-depth look at our ingredients list.

Frosting is actually a unique and natural effect of using vegetable type waxes, especially soy wax. The wax is trying to return back to its natural form and as a result it begins to crystallize. it doesnt affect the perfomanceof the wax in any way.

Simply store your wax melts in their original packaging in a cool and dry place. Aviod any moisture getting to your melts and also high temperatures as this may cause the wax melt to begin melting.

We offer sample packages which can be found in our Waxidentals section, This enables you to try our products in smaller quantities.

Unfortunately, we are unable to send you free samples, we are a small, family run company who work very hard to provide the best melts possible, we are not responsible for individual tastes.

A wax melt is a mixture soy wax, colouring and highly concentrated scent. In order to release the scent the wax is heated to melting temperature to release the concentrated scent via a “scent throw”. We use the maximum scent concentration possible in our products. The percentage of scent we can use is legally restricted for safety reasons. We are fully CLP compliant.

Depending upon your wax melt burner and temperature the wax is heated to, there may be visible vapour emitted from the wax melts. This is perfectly normal as it is the scent evaporating from the wax pool. However, if you have a small wax melt burner, or an electric burners which may heat the wax to a very high temperature, you may witness some smoke. If any smoke is experienced please turn down the electric heating setting, or use a larger burner to reduce the heat of the wax pool. This will make your melts last longer.

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